Yes! If you’re a UK customer, you can now exchange your item for a different size.
Exchanges are a quicker and cheaper option to return!
Simply register your return for the unwanted item(s), and opt for a different size to be delivered back to you. Exchanges are FREE for UK customers but must be made within the 21 day return period.
All exchange orders will be shipped via Economy shipping and you’ll receive a new order confirmation email once the exchange has been processed.
If you’re returning an order for part exchange and part refund, your return will only be free if your exchange value outweighs your refund value. As exchanges are a quicker return method, you may receive your exchange before your refund is processed for your remaining item(s).
If you opt for an exchange, stock won’t be reserved until you’ve dropped your return off. If by the time you’ve dropped your return off, your exchange is no longer in stock, we’ll issue store credit for the same amount and you’ll receive an email with a code you can use at checkout. This means you can shop the products when they return back in stock using your store credit. Alternatively, if you would prefer a refund back to your original payment method, please reach out to us and we’ll be happy to process this for you instead.