Refunds are processed within 10 working days of us receiving the item(s) back at our warehouse. Weekends are not included in working days and we only begin this countdown when the items are in our warehouse, so please bear this in mind especially if you’re returning internationally!
Once your return has been processed successfully, we will notify you via email. From this point, refunds usually take around 48-72 hours to clear and show in your account.
If you're having trouble locating your refund after 72 hours, please get in touch by simply clicking the icon which can be located at the bottom left corner of the page. Make sure to have your details at the ready!
The Bot will be more than happy to assist you with your refund.