To check why the code isn't working, we'd recommend following these steps:
- Double check that your discount code is within the expiry date. Our expiry dates are set as:
DAY - MONTH - YEAR - You're only using one code or promotional offer. Sale items are excluded from discount codes unless stated otherwise.
- Make sure that the collection/item is eligible for discount.
- If this is regarding Student or Graduate discount. You can find the Student Discount T&C's here and what to do if it's not working here.
- If the code isn't Student or Graduate discount, please refer to the T&C's on the social media post, website banner or at bottom of the email in small print.
Please note that discount codes cannot be used in conjunction with any other discounts/ promotions or the Outlet section. This includes student discount.
If you are still having issues, simply click the 💬 icon which can be located at the bottom corner of the page. Make sure you have the code to hand and take a screenshot of the items in your basket.
Our virtual assistant will be more than happy to assist you with your issue.