To check why the code isn't working, we'd recommend following these steps:
- Double check that your discount code is within the expiry date. Our expiry dates are set as:
DAY - MONTH - YEAR - You're only using one code or promotional offer. Sale items are excluded from discount codes unless stated otherwise.
- Make sure that the collection/item is eligible for discount. You can find our T&C's here.
Please note that discount codes cannot be used in conjunction with any other discounts, promotions or the Outlet section.
If you are still having issues, simply click the 💬 icon which can be located at the bottom corner of the page. Make sure you have the code to hand and take a screenshot of the items in your basket.
Our virtual assistant will be more than happy to assist you with your issue.