- A screenshot of your email confirmation
- Your shipping address
- A photo of the damaged area
- The batch number/letter found on the care label inside the garment
There will be no need to send the item back to us, however please let our team know your preferred solution and, depending on the damage, we will try our best to fulfil your request:
- A replacement of the same item
- A refund (whether this is full or partial will depend on how long you have had the item and the severity of the damage)
Legally under The Consumer Rights Act 2015 after 6 months retailers cannot accept liability for any faults.
You can read about your rights here.