We are so sorry to hear you have experienced a problem with your item. We absolutely pride ourselves on the quality of our products and work extremely hard to ensure they last a lifetime, and not just one wear or wash.
So we can have this sorted for you immediately, please get in touch by clicking the 💬 icon which can be located at the bottom corner of the page.
Our Bo&Tee bot will be more than happy to assist you with your query. Please make sure to explain your item has become damaged after wear in your first contact and you will then be asked for the following:
- A screenshot of your email confirmation
- Your shipping address
- A photo of the damaged area
- The batch number/letter found on the care label inside the garment
There will be no need to send the item back to us, however please let our team know your preferred solution and, depending on the damage, we will try our best to fulfil your request:
- A replacement of the same item
- A refund (whether this is full or partial will depend on how long you have had the item and the severity of the damage)
Legally under The Consumer Rights Act 2015 after 6 months retailers cannot accept liability for any faults.
You can read about your rights here.