We have been made aware that our delivery providers are adapting to new and revised procedures due to Brexit. Usually, items sent to the EU slide through customs automatically however they are now being stopped and checked.
These changes may contribute to a slightly slower service and we trust that our customers will hopefully understand the reasons for this. That being said, we have seen improvements over the last few weeks and items being sent to EU usually make it through customs within just a couple of days.
We are so sorry for any delay you may experience due to Brexit and we hope you can understand that it is just as disappointing for us when our customers are inconvenienced.