Unfortunately, we have no control over custom delays but we kindly ask that you keep an eye on your tracking for updates.
If your parcel is at customs - please allow up 5 working days for your order to clear.
Once your parcel has cleared customs - please allow up 7 working days for your order to be delivered.
Customs or General Delays
Please expect delays* to the following countries:
*Delay timeframes vary
There are postal lane closures due to COVID-19 in the following countries:
We aren't currently aware of any countries affected by the weather.
Your parcel may be delayed if the couriers are struggling to locate your address. If your tracking states "BAD ADDRESS" or "ADDRESS QUERY", please contact us as soon as possible and confirm your full address. We can pass on confirmation of your address to the courier and they'll be able to continue with delivery.
Return to Sender
Please check your tracking and if you see "RETURN TO SENDER", this means it's being sent back to us due to insufficient address or too many attempted deliveries. Your order will be refunded once it's received back at our warehouse.
Is your destination country not listed? Not affected by any of these issues? Has the tracking not updated for 5 working days? Please can you contact us here with your details and a short sentence to explain you have not received your order so we can resolve this.