We'll be in touch once your return has been received and your refund is complete. We work hard to ensure all returns are processed within 3-5 working days of them arriving back to us (excluding weekends).
If you’ve returned your parcel using our returns portal, you can track the status of your return here.
If you’ve sent the order back without using our portal, please keep hold of your postage receipt until we’ve emailed you to let you know we’ve processed your refund.
If you haven’t heard from us about your return, and 5 working days have passed since you posted it back, please don't hesitate to get in touch! Simply click the 💬 icon which can be found at the bottom corner of the page.
Our Bo+Tee bot will be more than happy to assist you with your query.
You might be asked for the following info, so make sure to have it to hand:
• Your order details: full name, email address, shipping address and order number
• The name of the item(s) returned back to us
• Your returns tracking number (found on postage receipt / return confirmation)