Returning from the UK?
You can return your parcel in a few easy steps here.
Return for store credit or an exchange for FREE
Return for a refund for £2.99* which will be deducted once we’ve processed your return.
- Enter your order number and email or post code
- Select the item(s) you’d like to return and the reason why
- Choose if you’d like to exchange or return your item(s)
- If you’ve opted for a return on any of your items, decide if you’d prefer store credit or a refund
- Choose you return method and submit
- Print your label or use your QR code
*Fees are based on return rates, therefore your return fee may be higher than £2.99. For more information on this, please see our updated returns fees.
We’ll send you email updates throughout your return. We aim to process returns within 6 days of them arriving back to us.
If for whatever reason you’re unable to access the portal, please get in touch by simply clicking the 💬 icon which can be found at the bottom left corner of the page. Make sure to have your details at the ready! Our virtual assistant will be more than happy to assist you with your return.
If you’re returning outside of the UK, please check out our returns page for more information here.