Sorry to hear this! There may be a few reasons why your return QR code or label isn't working:
- QR codes are only valid for 7 days from the date you registered your return
- If you’re using an InPost locker, make sure you follow the instructions on screen and scan your QR code at the right distance from the scanner – you should also receive a back up code to input if this doesn’t work!
- If you selected a drop-off service, make sure you’re returning to the right one:
EVRi Parcel Shop
- If you’ve printed a label, double check your printer ink because if the label is faded or discoloured, it might not scan properly. Also make sure there’s nothing covering the label like tape / paper.
If you’re still having trouble scanning your QR code / label, please get in touch by simply clicking the 💬 icon which can be found at the bottom left corner of the page. Make sure to have your details at the ready.
Our Bo&Tee bot will be more than happy to assist you with your query or direct you to an agent.