- Enter your order number and email or post code
- Select the item(s) you’d like to return and the reason why
- Choose if you’d like to exchange or return your item(s)
- If you’ve opted for a return on any of your items, decide if you’d prefer store credit or a refund
- Submit your return. If you've chosen to exchange, you'll pay for your return at this stage unless you're returning self-post.
- Print your label or use your QR code, unless your returning self-post
We’ll send you an email once your refund has been processed.
If for whatever reason you’re unable to access the portal, please get in touch by simply clicking the 💬 icon which can be found at the bottom left corner of the page. Make sure to have your details at the ready!
Polly the bot will be more than happy to assist you with your return.