How do I return my parcel?

Returning your order

Returning your item is quick and easy - just follow the steps in our returns portal here.

UK returns

• Return for free store credit or exchange

• Refund returns are £3.95 per return (deducted once processed)
• We aim to process returns within 5 working days of arrival

How to return:

1. Enter your order number and email or postcode
2. Select your item(s) and reason for return
3. Choose exchange or return
4. If returning, select store credit or refund
5. Choose your return method and submit
6. Print your label or use your QR code

We’ll keep you updated by email throughout the process.

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International returns

• Fees may vary by country
• Your first return is free for new customers (as long as we provide a label in your country)

How to return:

1. Enter your order number and email or postcode
2. Select your item(s) and reason for return
3. Choose exchange or return
4. If returning, select store credit or refund
5. Choose your return method and submit
6. Print your label or use your QR code

We aim to process international returns within 14 days of receipt, and you’ll receive an email once your refund is complete.